Confronted with signing up with a desperately long NHS waiting list…Better Help 100Plus Charge For Day… “I just felt that I could not wait any longer– I was encouraged and prepared to handle my concerns and quite liked the idea of doing so in the comfort of my own home,” said the 29-year-old, who resides in London. After an online search, he found a therapist whose profile fit his requirements and reserved a chat session for the next day.
Remote, text-based counselling is growing in appeal in the UK. The doctor app Babylon provides treatment to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp likewise has 150,000 registered UK users (though not all are active). Talkspace, another online treatment platform, reports it has 500,000 registered users worldwide, with a lot of in the United States.
Online training advises therapists on everything from utilizing emojis to preventing misinterpretations. They likewise need to secure clients’ individual data– a problem that has triggered controversy in the US, where big online therapy platforms have come under the spotlight.
Buckley said patients should inspect services’ privacy policies prior to signing up. “Not all online counselling sites use professionally trained therapists or comply with a principles policy, so ask your GP for a suggestion in the first circumstances. Just like all sort of services and support, what works for someone might not work for somebody else,” he said.
Marc Bush, primary policy advisor at Young Minds, stated that while online counselling services are important, “they shouldn’t change face-to-face treatment with a qualified specialist. If a young adult is struggling, we would encourage them to talk with their GP in the first instance, or to contact a recognized service like The Mix, Childline or the Samaritans.”.
For Rackham, who has actually generalised anxiety disorder, online counselling wasn’t the best fit. “I felt it was near impossible for the therapist to truly get a sense of the problems I was handling, as all they needed to go from was my typed-out words. I think I realised after that online session how crucial interpersonal interaction was.