Better Help Hq – TC Health

Faced with joining a frantically long NHS waiting list…Better Help Hq…  “I simply felt that I couldn’t wait any longer– I was motivated and prepared to handle my concerns and quite liked the idea of doing so in the comfort of my own home,” said the 29-year-old, who lives in London. After an online search, he discovered a therapist whose profile fit his requirements and scheduled a chat session for the next day.

Remote, text-based counselling is growing in appeal in the UK. The medical professional app Babylon uses treatment to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp likewise has actually 150,000 registered UK users (though not all are active). Talkspace, another online therapy platform, reports it has 500,000 signed up users worldwide, with most in the United States.

 

Online training advises therapists on everything from using emojis to preventing misconceptions. They also need to secure clients’ personal information– a problem that has caused debate in the United States, where huge online therapy platforms have come under the spotlight.

Buckley said clients need to inspect services’ privacy policies before signing up. “Not all online counselling sites utilize expertly trained therapists or follow an ethics policy, so ask your GP for a recommendation in the very first instance. Just like all sort of services and support, what works for one person might not work for somebody else,” he said.

Marc Bush, chief policy consultant at Young Minds, said that while online counselling services are valuable, “they should not replace face-to-face treatment with a qualified expert. If a young person is having a hard time, we would motivate them to talk to their GP in the first circumstances, or to get in touch with an established service like The Mix, Childline or the Samaritans.”.

For Rackham, who has actually generalised anxiety condition, online counselling wasn’t the ideal fit. “I felt it was near impossible for the therapist to truly get a sense of the concerns I was handling, as all they needed to go from was my typed-out words. I believe I understood after that online session how crucial social interaction was.