Better Help Regain – TC Health

Faced with signing up with a frantically long NHS waiting list…Better Help Regain…  “I just felt that I couldn’t wait any longer– I was motivated and all set to deal with my concerns and quite liked the concept of doing so in the comfort of my own house,” said the 29-year-old, who lives in London. After an online search, he found a therapist whose profile matched his needs and booked a chat session for the next day.

Remote, text-based counselling is growing in appeal in the UK. The doctor app Babylon offers treatment to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp also has 150,000 signed up UK users (though not all are active). Talkspace, another online treatment platform, reports it has 500,000 signed up users worldwide, with many in the US.

 

Online training encourages therapists on whatever from using emojis to avoiding misinterpretations. They also require to secure patients’ individual data– an issue that has triggered debate in the US, where big online treatment platforms have come under the spotlight.

Buckley said patients ought to check services’ personal privacy policies before signing up. “Not all online counselling websites use expertly trained therapists or adhere to a principles policy, so ask your GP for a suggestion in the first circumstances. As with all type of services and support, what works for a single person may not work for somebody else,” he said.

Marc Bush, primary policy adviser at Young Minds, said that while online counselling services are valuable, “they should not replace face-to-face therapy with a qualified expert. If a young person is struggling, we would motivate them to speak to their GP in the very first circumstances, or to get in touch with a recognized service like The Mix, Childline or the Samaritans.”.

For Rackham, who has generalised stress and anxiety disorder, online counselling wasn’t the best fit. “I felt it was near difficult for the therapist to actually get a sense of the problems I was dealing with, as all they needed to go from was my typed-out words. I believe I realised after that online session how crucial social interaction was.