Faced with signing up with a desperately long NHS waiting list…Betterhelp Customer Service Salary… “I just felt that I couldn’t wait any longer– I was encouraged and all set to deal with my problems and quite liked the idea of doing so in the comfort of my own home,” said the 29-year-old, who resides in London. After an online search, he discovered a therapist whose profile suited his needs and reserved a chat session for the next day.
Remote, text-based counselling is growing in appeal in the UK. The physician app Babylon uses treatment to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp also has 150,000 signed up UK users (though not all are active). Talkspace, another online therapy platform, reports it has actually 500,000 registered users worldwide, with the majority of in the US.
Online training recommends therapists on everything from using emojis to preventing misconceptions. They likewise need to protect patients’ personal data– a concern that has triggered debate in the US, where huge online treatment platforms have come under the spotlight.
Buckley said patients must inspect services’ privacy policies prior to signing up. “Not all online counselling websites use professionally trained therapists or comply with an ethics policy, so ask your GP for a recommendation in the first circumstances. As with all sort of services and assistance, what works for someone may not work for another person,” he said.
Marc Bush, chief policy advisor at Young Minds, said that while online counselling services are valuable, “they shouldn’t replace in person treatment with an experienced specialist. If a young adult is having a hard time, we would encourage them to speak with their GP in the very first instance, or to get in touch with an established service like The Mix, Childline or the Samaritans.”.
For Rackham, who has actually generalised stress and anxiety disorder, online counselling wasn’t the ideal fit. “I felt it was near impossible for the therapist to really get a sense of the issues I was handling, as all they had to go from was my typed-out words. I think I realised after that online session how important interpersonal interaction was.