Confronted with joining a desperately long NHS waiting list…Does Betterhelp Use Real Psychiatrist… “I just felt that I could not wait any longer– I was inspired and prepared to deal with my issues and quite liked the idea of doing so in the comfort of my own home,” stated the 29-year-old, who lives in London. After an online search, he discovered a therapist whose profile fit his needs and reserved a chat session for the next day.
Remote, text-based counselling is growing in popularity in the UK. The medical professional app Babylon provides therapy to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp likewise has 150,000 signed up UK users (though not all are active). Talkspace, another online treatment platform, reports it has actually 500,000 signed up users worldwide, with most in the US.
Online training encourages therapists on everything from utilizing emojis to avoiding misinterpretations. They also require to protect patients’ individual information– an issue that has caused controversy in the US, where big online treatment platforms have come under the spotlight.
Buckley stated clients need to check services’ personal privacy policies before signing up. “Not all online counselling websites utilize expertly trained therapists or stick to a principles policy, so ask your GP for a suggestion in the very first circumstances. Similar to all type of services and assistance, what works for someone may not work for somebody else,” he said.
Marc Bush, chief policy advisor at Young Minds, stated that while online counselling services are valuable, “they should not replace face-to-face therapy with an experienced professional. If a young adult is having a hard time, we would motivate them to talk to their GP in the first instance, or to contact an established service like The Mix, Childline or the Samaritans.”.
For Rackham, who has generalised stress and anxiety disorder, online counselling wasn’t the best fit. “I felt it was near difficult for the therapist to truly get a sense of the issues I was handling, as all they had to go from was my typed-out words. I believe I understood after that online session how vital interpersonal interaction was.