Google Better Help – TC Health

Faced with signing up with a frantically long NHS waiting list…Google Better Help…  “I simply felt that I could not wait any longer– I was inspired and all set to deal with my issues and rather liked the idea of doing so in the comfort of my own home,” said the 29-year-old, who lives in London. After an online search, he discovered a therapist whose profile fit his needs and scheduled a chat session for the next day.

Remote, text-based counselling is growing in popularity in the UK. The doctor app Babylon uses therapy to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp also has 150,000 registered UK users (though not all are active). Talkspace, another online therapy platform, reports it has 500,000 signed up users worldwide, with many in the United States.

 

Online training encourages therapists on whatever from utilizing emojis to avoiding misconceptions. They also need to protect clients’ personal information– a problem that has actually triggered controversy in the United States, where big online therapy platforms have come under the spotlight.

Buckley stated patients must inspect services’ privacy policies before registering. “Not all online counselling sites use professionally trained therapists or abide by an ethics policy, so ask your GP for a suggestion in the very first circumstances. Just like all type of services and assistance, what works for one person may not work for another person,” he said.

Marc Bush, primary policy adviser at Young Minds, said that while online counselling services are valuable, “they should not replace face-to-face treatment with an experienced specialist. If a young adult is struggling, we would encourage them to speak to their GP in the first circumstances, or to call a recognized service like The Mix, Childline or the Samaritans.”.

For Rackham, who has generalised anxiety condition, online counselling wasn’t the ideal fit. “I felt it was near difficult for the therapist to truly get a sense of the problems I was dealing with, as all they had to go from was my typed-out words. I believe I understood after that online session how important social interaction was.