Confronted with signing up with a frantically long NHS waiting list…Help Talk Space… “I simply felt that I could not wait any longer– I was inspired and all set to handle my concerns and quite liked the concept of doing so in the comfort of my own home,” stated the 29-year-old, who resides in London. After an online search, he discovered a therapist whose profile matched his requirements and scheduled a chat session for the next day.
Remote, text-based counselling is growing in popularity in the UK. The doctor app Babylon uses therapy to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp likewise has 150,000 signed up UK users (though not all are active). Talkspace, another online treatment platform, reports it has 500,000 registered users worldwide, with the majority of in the US.
Online training advises therapists on whatever from using emojis to avoiding misconceptions. They also require to protect patients’ individual information– a concern that has actually caused controversy in the United States, where big online treatment platforms have come under the spotlight.
Buckley said clients should examine services’ personal privacy policies before signing up. “Not all online counselling sites use expertly trained therapists or comply with a principles policy, so ask your GP for a recommendation in the first instance. Just like all type of services and assistance, what works for one person may not work for another person,” he said.
Marc Bush, chief policy consultant at Young Minds, stated that while online counselling services are important, “they shouldn’t replace in person therapy with a qualified expert. If a young adult is having a hard time, we would encourage them to speak with their GP in the first instance, or to call a recognized service like The Mix, Childline or the Samaritans.”.
For Rackham, who has actually generalised stress and anxiety condition, online counselling wasn’t the ideal fit. “I felt it was near difficult for the therapist to really get a sense of the concerns I was handling, as all they had to go from was my typed-out words. I believe I understood after that online session how important interpersonal interaction was.