Faced with signing up with a desperately long NHS waiting list…Is Talk Space Covered Under Fsa… “I just felt that I couldn’t wait any longer– I was encouraged and all set to handle my problems and rather liked the idea of doing so in the comfort of my own house,” said the 29-year-old, who resides in London. After an online search, he found a therapist whose profile matched his requirements and scheduled a chat session for the next day.
Remote, text-based counselling is growing in appeal in the UK. The doctor app Babylon offers treatment to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp also has 150,000 registered UK users (though not all are active). Talkspace, another online therapy platform, reports it has actually 500,000 signed up users worldwide, with most in the US.
Online training recommends therapists on everything from utilizing emojis to avoiding misinterpretations. They also require to secure patients’ individual data– a problem that has caused controversy in the US, where big online therapy platforms have come under the spotlight.
Buckley said patients should check services’ privacy policies prior to registering. “Not all online counselling websites utilize professionally trained therapists or stick to an ethics policy, so ask your GP for a recommendation in the very first circumstances. Similar to all type of services and assistance, what works for one person may not work for somebody else,” he said.
Marc Bush, chief policy adviser at Young Minds, stated that while online counselling services are valuable, “they shouldn’t replace face-to-face therapy with a qualified expert. If a young adult is struggling, we would motivate them to talk to their GP in the first instance, or to contact an established service like The Mix, Childline or the Samaritans.”.
For Rackham, who has generalised anxiety condition, online counselling wasn’t the best fit. “I felt it was near impossible for the therapist to actually get a sense of the concerns I was dealing with, as all they had to go from was my typed-out words. I believe I realised after that online session how crucial interpersonal interaction was.