Faced with joining a desperately long NHS waiting list…Lydia Ogden Better Help… “I simply felt that I couldn’t wait any longer– I was encouraged and prepared to deal with my issues and rather liked the idea of doing so in the comfort of my own home,” said the 29-year-old, who lives in London. After an online search, he discovered a therapist whose profile suited his requirements and booked a chat session for the next day.
The physician app Babylon uses therapy to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. Talkspace, another online treatment platform, reports it has 500,000 signed up users worldwide, with the majority of in the US.
Online training advises therapists on whatever from using emojis to avoiding misinterpretations. They likewise require to secure clients’ personal data– a concern that has triggered controversy in the United States, where huge online treatment platforms have come under the spotlight.
Buckley said patients must check services’ privacy policies before registering. “Not all online counselling sites use expertly trained therapists or follow an ethics policy, so ask your GP for a recommendation in the very first instance. As with all sort of services and assistance, what works for one person may not work for someone else,” he stated.
Marc Bush, chief policy adviser at Young Minds, stated that while online counselling services are important, “they shouldn’t change face-to-face treatment with an experienced specialist. If a young person is struggling, we would motivate them to talk with their GP in the first instance, or to contact a recognized service like The Mix, Childline or the Samaritans.”.
For Rackham, who has generalised stress and anxiety condition, online counselling wasn’t the right fit. “I felt it was near difficult for the therapist to actually get a sense of the issues I was dealing with, as all they needed to go from was my typed-out words. I think I realised after that online session how important interpersonal interaction was.