Confronted with signing up with a desperately long NHS waiting list…My Better Help Reviews… “I simply felt that I couldn’t wait any longer– I was motivated and ready to handle my concerns and rather liked the concept of doing so in the convenience of my own home,” said the 29-year-old, who resides in London. After an online search, he discovered a therapist whose profile fit his needs and reserved a chat session for the next day.
Remote, text-based counselling is growing in appeal in the UK. The doctor app Babylon provides therapy to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp likewise has 150,000 signed up UK users (though not all are active). Talkspace, another online treatment platform, reports it has 500,000 signed up users worldwide, with most in the United States.
Online training advises therapists on everything from using emojis to preventing misinterpretations. They also need to safeguard patients’ personal information– a concern that has caused debate in the US, where huge online treatment platforms have actually come under the spotlight.
Buckley stated clients ought to inspect services’ privacy policies before registering. “Not all online counselling sites utilize professionally trained therapists or abide by a principles policy, so ask your GP for a recommendation in the very first circumstances. Just like all sort of services and support, what works for someone might not work for somebody else,” he stated.
Marc Bush, chief policy adviser at Young Minds, stated that while online counselling services are important, “they should not change face-to-face therapy with a skilled professional. If a young adult is struggling, we would encourage them to speak with their GP in the first instance, or to call a recognized service like The Mix, Childline or the Samaritans.”.
For Rackham, who has generalised anxiety disorder, online counselling wasn’t the right fit. “I felt it was near impossible for the therapist to actually get a sense of the concerns I was dealing with, as all they had to go from was my typed-out words. I think I realised after that online session how crucial social interaction was.