Faced with joining a desperately long NHS waiting list…New Rockstars Betterhelp… “I just felt that I could not wait any longer– I was inspired and all set to deal with my concerns and quite liked the concept of doing so in the convenience of my own house,” stated the 29-year-old, who resides in London. After an online search, he found a therapist whose profile matched his requirements and booked a chat session for the next day.
Remote, text-based counselling is growing in popularity in the UK. The medical professional app Babylon provides treatment to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp likewise has actually 150,000 signed up UK users (though not all are active). Talkspace, another online therapy platform, reports it has 500,000 registered users worldwide, with the majority of in the US.
Online training recommends therapists on whatever from utilizing emojis to preventing misconceptions. They likewise need to protect clients’ personal information– a problem that has triggered controversy in the United States, where huge online therapy platforms have come under the spotlight.
Buckley said clients must check services’ privacy policies before signing up. “Not all online counselling websites utilize professionally trained therapists or follow an ethics policy, so ask your GP for a suggestion in the very first instance. Just like all kinds of services and support, what works for someone may not work for somebody else,” he said.
Marc Bush, primary policy adviser at Young Minds, said that while online counselling services are important, “they shouldn’t replace face-to-face treatment with a skilled expert. If a young person is having a hard time, we would encourage them to speak to their GP in the first instance, or to get in touch with a recognized service like The Mix, Childline or the Samaritans.”.
For Rackham, who has generalised anxiety disorder, online counselling wasn’t the ideal fit. “I felt it was near difficult for the therapist to truly get a sense of the problems I was dealing with, as all they had to go from was my typed-out words. I believe I understood after that online session how vital interpersonal interaction was.