Online Counselling Technology – TC Health

Faced with joining a frantically long NHS waiting list…Online Counselling Technology…  “I just felt that I could not wait any longer– I was inspired and all set to deal with my problems and rather liked the idea of doing so in the convenience of my own home,” said the 29-year-old, who resides in London. After an online search, he discovered a therapist whose profile matched his needs and reserved a chat session for the next day.

Remote, text-based counselling is growing in popularity in the UK. The doctor app Babylon provides therapy to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp also has 150,000 registered UK users (though not all are active). Talkspace, another online treatment platform, reports it has 500,000 registered users worldwide, with the majority of in the US.

 

Online training encourages therapists on whatever from utilizing emojis to preventing misconceptions. They likewise need to protect patients’ personal data– a concern that has triggered controversy in the US, where big online therapy platforms have come under the spotlight.

Buckley said patients need to examine services’ privacy policies before registering. “Not all online counselling sites utilize expertly trained therapists or stick to an ethics policy, so ask your GP for a recommendation in the first circumstances. Similar to all kinds of services and assistance, what works for someone may not work for someone else,” he stated.

Marc Bush, chief policy consultant at Young Minds, stated that while online counselling services are important, “they shouldn’t change face-to-face treatment with a qualified expert. If a young person is having a hard time, we would encourage them to speak to their GP in the first circumstances, or to contact an established service like The Mix, Childline or the Samaritans.”.

For Rackham, who has generalised anxiety disorder, online counselling wasn’t the ideal fit. “I felt it was near impossible for the therapist to truly get a sense of the concerns I was handling, as all they needed to go from was my typed-out words. I think I realised after that online session how vital interpersonal interaction was.