Faced with joining a desperately long NHS waiting list…Perceptions Of Better Help Clients… “I just felt that I could not wait any longer– I was motivated and ready to deal with my issues and quite liked the idea of doing so in the convenience of my own house,” stated the 29-year-old, who lives in London. After an online search, he discovered a therapist whose profile fit his needs and scheduled a chat session for the next day.
Remote, text-based counselling is growing in appeal in the UK. The medical professional app Babylon uses therapy to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp likewise has actually 150,000 signed up UK users (though not all are active). Talkspace, another online therapy platform, reports it has 500,000 signed up users worldwide, with many in the US.
Online training encourages therapists on everything from using emojis to avoiding misconceptions. They likewise need to secure patients’ personal data– an issue that has actually triggered debate in the US, where big online treatment platforms have come under the spotlight.
Buckley said clients ought to inspect services’ privacy policies before signing up. “Not all online counselling websites use professionally trained therapists or abide by a principles policy, so ask your GP for a suggestion in the first instance. Similar to all sort of services and support, what works for a single person may not work for another person,” he said.
Marc Bush, primary policy advisor at Young Minds, said that while online counselling services are valuable, “they shouldn’t replace face-to-face treatment with an experienced professional. If a young adult is having a hard time, we would motivate them to talk with their GP in the first instance, or to contact a recognized service like The Mix, Childline or the Samaritans.”.
For Rackham, who has actually generalised anxiety condition, online counselling wasn’t the right fit. “I felt it was near impossible for the therapist to really get a sense of the problems I was handling, as all they had to go from was my typed-out words. I think I realised after that online session how important social interaction was.