Faced with signing up with a desperately long NHS waiting list…Talk Space Telephone Number… “I simply felt that I couldn’t wait any longer– I was inspired and prepared to handle my issues and rather liked the idea of doing so in the comfort of my own home,” said the 29-year-old, who lives in London. After an online search, he discovered a therapist whose profile matched his requirements and booked a chat session for the next day.
Remote, text-based counselling is growing in appeal in the UK. The physician app Babylon uses therapy to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp likewise has 150,000 signed up UK users (though not all are active). Talkspace, another online therapy platform, reports it has 500,000 registered users worldwide, with the majority of in the US.
Online training recommends therapists on whatever from using emojis to avoiding misconceptions. They also require to protect patients’ individual information– a concern that has triggered debate in the US, where big online therapy platforms have come under the spotlight.
Buckley stated patients need to check services’ privacy policies before registering. “Not all online counselling websites utilize expertly trained therapists or follow a principles policy, so ask your GP for a suggestion in the very first circumstances. Similar to all kinds of services and support, what works for one person may not work for somebody else,” he stated.
Marc Bush, chief policy advisor at Young Minds, stated that while online counselling services are valuable, “they shouldn’t change in person therapy with a qualified expert. If a young adult is having a hard time, we would motivate them to speak to their GP in the very first circumstances, or to get in touch with a recognized service like The Mix, Childline or the Samaritans.”.
For Rackham, who has generalised stress and anxiety disorder, online counselling wasn’t the ideal fit. “I felt it was near difficult for the therapist to actually get a sense of the problems I was handling, as all they needed to go from was my typed-out words. I think I realised after that online session how essential interpersonal interaction was.