Faced with signing up with a frantically long NHS waiting list…Talkspace Leesville, Louisiana 71446… “I just felt that I couldn’t wait any longer– I was encouraged and ready to deal with my concerns and quite liked the concept of doing so in the comfort of my own house,” stated the 29-year-old, who lives in London. After an online search, he discovered a therapist whose profile suited his requirements and reserved a chat session for the next day.
Remote, text-based counselling is growing in appeal in the UK. The doctor app Babylon provides therapy to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp also has 150,000 registered UK users (though not all are active). Talkspace, another online therapy platform, reports it has 500,000 registered users worldwide, with most in the United States.
Online training encourages therapists on whatever from using emojis to avoiding misconceptions. They likewise need to protect patients’ individual data– an issue that has triggered debate in the United States, where big online therapy platforms have come under the spotlight.
Buckley stated clients should check services’ personal privacy policies before signing up. “Not all online counselling websites utilize expertly trained therapists or adhere to a principles policy, so ask your GP for a recommendation in the first circumstances. Similar to all sort of services and support, what works for someone might not work for another person,” he stated.
Marc Bush, chief policy adviser at Young Minds, said that while online counselling services are important, “they shouldn’t replace face-to-face treatment with a trained expert. If a young adult is struggling, we would encourage them to talk to their GP in the very first circumstances, or to get in touch with an established service like The Mix, Childline or the Samaritans.”.
For Rackham, who has actually generalised stress and anxiety condition, online counselling wasn’t the ideal fit. “I felt it was near impossible for the therapist to actually get a sense of the issues I was dealing with, as all they had to go from was my typed-out words. I think I understood after that online session how crucial social interaction was.