Confronted with signing up with a desperately long NHS waiting list…Ui Inspiration Betterhelp… “I simply felt that I couldn’t wait any longer– I was motivated and all set to deal with my problems and quite liked the concept of doing so in the comfort of my own home,” said the 29-year-old, who lives in London. After an online search, he found a therapist whose profile fit his needs and reserved a chat session for the next day.
Remote, text-based counselling is growing in appeal in the UK. The medical professional app Babylon offers treatment to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp likewise has actually 150,000 registered UK users (though not all are active). Talkspace, another online treatment platform, reports it has actually 500,000 registered users worldwide, with many in the United States.
Online training encourages therapists on whatever from using emojis to avoiding misinterpretations. They likewise need to protect patients’ personal information– a problem that has triggered debate in the United States, where big online treatment platforms have come under the spotlight.
Buckley said patients must examine services’ privacy policies before registering. “Not all online counselling sites use professionally trained therapists or abide by a principles policy, so ask your GP for a suggestion in the very first instance. Just like all type of services and support, what works for someone might not work for another person,” he said.
Marc Bush, chief policy adviser at Young Minds, said that while online counselling services are valuable, “they should not change face-to-face treatment with a qualified expert. If a young person is having a hard time, we would motivate them to talk with their GP in the very first instance, or to get in touch with a recognized service like The Mix, Childline or the Samaritans.”.
For Rackham, who has generalised stress and anxiety condition, online counselling wasn’t the best fit. “I felt it was near difficult for the therapist to really get a sense of the problems I was dealing with, as all they needed to go from was my typed-out words. I think I realised after that online session how important interpersonal interaction was.