Confronted with joining a frantically long NHS waiting list…What Hipaa Compliant Software Does Talk Space Use… “I simply felt that I couldn’t wait any longer– I was inspired and prepared to deal with my concerns and quite liked the idea of doing so in the convenience of my own home,” said the 29-year-old, who lives in London. After an online search, he found a therapist whose profile matched his needs and booked a chat session for the next day.
Remote, text-based counselling is growing in appeal in the UK. The medical professional app Babylon offers therapy to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp likewise has 150,000 signed up UK users (though not all are active). Talkspace, another online therapy platform, reports it has 500,000 registered users worldwide, with the majority of in the United States.
Online training encourages therapists on everything from using emojis to avoiding misinterpretations. They also need to safeguard clients’ personal information– a concern that has caused debate in the US, where big online treatment platforms have come under the spotlight.
Buckley said clients ought to inspect services’ personal privacy policies prior to signing up. “Not all online counselling websites utilize expertly trained therapists or stick to an ethics policy, so ask your GP for a suggestion in the first circumstances. Just like all sort of services and assistance, what works for one person may not work for somebody else,” he stated.
Marc Bush, primary policy adviser at Young Minds, stated that while online counselling services are important, “they shouldn’t change face-to-face treatment with an experienced specialist. If a young person is struggling, we would encourage them to talk with their GP in the very first instance, or to call a recognized service like The Mix, Childline or the Samaritans.”.
For Rackham, who has generalised anxiety condition, online counselling wasn’t the ideal fit. “I felt it was near impossible for the therapist to really get a sense of the issues I was dealing with, as all they had to go from was my typed-out words. I think I realised after that online session how vital interpersonal interaction was.