Confronted with signing up with a desperately long NHS waiting list…What Is Talk Space Customer Reviews… “I just felt that I couldn’t wait any longer– I was motivated and ready to deal with my concerns and quite liked the idea of doing so in the comfort of my own house,” said the 29-year-old, who resides in London. After an online search, he found a therapist whose profile suited his needs and reserved a chat session for the next day.
Remote, text-based counselling is growing in popularity in the UK. The doctor app Babylon provides therapy to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp likewise has 150,000 signed up UK users (though not all are active). Talkspace, another online treatment platform, reports it has 500,000 signed up users worldwide, with a lot of in the United States.
Online training recommends therapists on whatever from using emojis to preventing misconceptions. They also need to secure patients’ individual information– a problem that has caused controversy in the US, where huge online therapy platforms have come under the spotlight.
Buckley stated patients must inspect services’ personal privacy policies before registering. “Not all online counselling sites use professionally trained therapists or adhere to an ethics policy, so ask your GP for a recommendation in the first instance. Similar to all sort of services and assistance, what works for one person might not work for another person,” he said.
Marc Bush, primary policy adviser at Young Minds, stated that while online counselling services are valuable, “they shouldn’t change in person treatment with an experienced professional. If a young adult is having a hard time, we would motivate them to talk to their GP in the first instance, or to get in touch with a recognized service like The Mix, Childline or the Samaritans.”.
For Rackham, who has generalised stress and anxiety condition, online counselling wasn’t the right fit. “I felt it was near difficult for the therapist to really get a sense of the concerns I was dealing with, as all they needed to go from was my typed-out words. I think I realised after that online session how important interpersonal interaction was.