Faced with signing up with a desperately long NHS waiting list…Why Would Anyone Use Betterhelp… “I simply felt that I could not wait any longer– I was encouraged and prepared to deal with my problems and quite liked the concept of doing so in the comfort of my own house,” said the 29-year-old, who lives in London. After an online search, he discovered a therapist whose profile fit his requirements and reserved a chat session for the next day.
The doctor app Babylon offers treatment to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. Talkspace, another online treatment platform, reports it has 500,000 signed up users worldwide, with many in the US.
Online training advises therapists on everything from using emojis to preventing misinterpretations. They likewise need to protect patients’ individual data– a concern that has actually triggered controversy in the United States, where big online therapy platforms have actually come under the spotlight.
Buckley said clients must examine services’ privacy policies prior to registering. “Not all online counselling websites utilize expertly trained therapists or adhere to an ethics policy, so ask your GP for a recommendation in the first instance. Just like all sort of services and support, what works for one person may not work for another person,” he said.
Marc Bush, primary policy advisor at Young Minds, stated that while online counselling services are important, “they shouldn’t change face-to-face treatment with a skilled specialist. If a young adult is struggling, we would motivate them to speak to their GP in the first circumstances, or to get in touch with an established service like The Mix, Childline or the Samaritans.”.
For Rackham, who has generalised stress and anxiety condition, online counselling wasn’t the ideal fit. “I felt it was near impossible for the therapist to truly get a sense of the problems I was dealing with, as all they needed to go from was my typed-out words. I think I realised after that online session how essential interpersonal interaction was.